Frequently Asked Questions

Here are the answers to some of the questions frequently asked by our users. If you have a question or comment that is not answered below please send it to us at GoodGuide.

Q: I'm trying to log-in but the site doesn't recognize my password
A: Attempt to log in by applying the CAPS Lock and re-entering your password. It is possible that the CAPS key was accidentally on when the password was created. If you are still unable to log in, please change your password by visiting: http://www.goodguide.com/forgot_password

Q: I found an error in the data. How do I report it?
A: GoodGuide is dedicated to accuracy, and we appreciate notification of any inaccuracy. You can report errors to http://www.goodguide.com/ideas, under the link "Found a bug? Let us know here."

Q: Is animal testing taken into account in your ratings?
A: There are three ways in which animal treatment is taken into account in our ratings.

You can sort product results with the "animal-friendly" filter, which can be found in the right-hand column of any browse page. You can see an example of the filter applied here. The heading will show up in bold to tell you you are "currently viewing" the filtered results.
Any product page with a cruelty-free certification will have the PETA Cruelty-free symbol in the "Certifications and Listings" box on the product summary page. You can see an example of this here. Under the heading, "Product Certifications and Listings" hover your mouse over PETA's bunny icon for a full description of the certification. You can also click "see more products with this listing" for a complete directory.
On the home page in the left-most "browse" column, find animal-free food products under the "Vegan" heading.

GoodGuide™ strives to provide the world's largest and most reliable source of information on the health, environmental, and social impacts of products and companies. GoodGuide's mission is to help you find safe, healthy, and green products that are better for you and the planet. From our origins as a UC Berkeley research project, GoodGuide has developed into a totally independent "For-Benefit" company. We are committed to providing the information you need to make better decisions, and to ultimately shifting the balance of information and power in the marketplace.

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